TXM Television – Episode 33 – Customer Journey Mapping & The Hidden Wastes

 

TXM Television Episode 33 featuring TXM Consulting Director Anthony Clyne & Senior Lean Consultant Rob Chittenden

In Episode 33 Anthony & Rob explain Customer Journey Mapping and The Hidden Wastes

  • Anthony covers off mapping the customer journey and the steps involved.
  • Rob unveils the 8 hidden wastes you should look for.

 

Timothy McLean

Author: Timothy McLean

Timothy McLean is the Managing Director of TXM Lean Solutions and is an author of Lean books.