Collection of personal information
TXM Lean Solutions collects and holds personal information from clients, customers, employees, contractors and other individuals. We collect and hold this information when it is necessary for business purposes.
The personal information TXM Lean Solutions collects and holds relates to the contact details and organisational roles of our clients, suppliers and other business contacts. Generally, this information includes names, addresses, telephone numbers, e-mail addresses and job titles.
TXM has an E-store on its website which enables purchase of TXM products. This transaction when done over the telephone requires TXM to obtain credit card information. Upon completion of the transaction the credit card details are shredded.
We collect most information directly from individuals when we deal with them. The personal information we collect may be provided in forms filled out by individuals, face to face meetings, email messages, telephone conversations or by third parties. If you contact us, we may keep a record of that contact.
Use of personal information
The main purposes for which we collect, hold and use personal information are:
- to provide our services
- to respond to an individual’s request
- to maintain contact with clients
- to keep clients and other contacts informed of the services we offer and industry developments that may be of interest to them, and to notify them of service offerings, seminars and other events we are holding
- for general management and reporting purposes, such as invoicing and account management
- for recruitment purposes
- for purposes related to the employment of our personnel and providing internal services to our staff
- other purposes related to our business.
We may collect, hold and use personal information about individuals to market our services, including by email. However, individuals always have the opportunity to elect not to receive further marketing information from us by directly emailing TXM.
Employee records are not generally subject to the Privacy Act and therefore this policy may not apply to the handling of information about employees by TXM Lean Solutions. For information about our practices relating to employee information, please contact us directly.
Disclosure of personal information
TXM Lean solutions does not routinely disclose personal information to other organisations unless:
- use or disclosure is permitted by this policy
- we believe it is necessary to provide you with a product or service which you have requested
Except as set out in this policy, we do not sell to or trade personal information with third parties.
TXM Lean Solutions is a Consultancy based service. TXM also uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of TXM Lean Solutions will sometimes have access to personal information held by TXM lean Solutions and may collect or use it from or on behalf of TXM Lean Solutions. This may include, but is not limited to, independent contractors and consultants, travel service providers, mail houses, off-site security storage providers, information technology providers, event managers, credit managers and debt collecting agencies. We require our service providers to adhere to our privacy guidelines and not to keep, use or disclose personal information we provide to them for any unauthorized purposes.
Transfer of information outside Australia
TXM Lean Solutions has offices in China, United Kingdom and America. As part of TXM Lean Solutions business operations exchanges of information may occur, including personal information, between TXM’s international office sites. As a result, we may transfer personal information outside Australia to countries whose privacy laws do not provide the same level of protection as Australia’s. TXM Lean Solutions may also use overseas facilities or contractors to process or back-up our information or to provide certain services to us. As a result, we or another TXM Lean Solutions international office may transfer your personal information to our overseas facilities or contractors for these purposes.
However, any such transfer of information does not change any of our commitments to safeguard your privacy and the information remains subject to existing confidentiality obligations.
Privacy on Our Websites and Applications
This policy also applies to any personal information we collect via our websites, including txm.com.au, and applications including mobile applications. In addition to personal information you provide to us directly (such as where you make a request or complete a registration form), TXM lean Solutions may also collect personal information from you via its applications and websites.
In order to properly manage our websites and applications, we may log certain statistics about the users of the facilities, for example the users’ domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our websites and applications present the best possible navigational experience for users.
Security of Personal Information
Depending on the purpose for which we have collected personal information (for example, registration for a TXM Lean Solutions event or a request for particular information or material), we may store some of the information electronically in TXM Lean Solutions customer relationship management system. Some or all of this personal information may be available to Directors and authorized staff and Contractors of TXM Lean Solutions for use in accordance with this policy.
TXM Lean Solutions will endeavor to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees to respect the confidentiality of any personal information held by TXM Lean Solutions and employees and contractors are bound by confidentiality agreements that include their responsibility to keep client data private.
Access to Information
We will provide access to personal information upon request by an individual, except in the limited circumstances in which it is permitted for us to withhold this information (for instance, where granting access would infringe another person’s privacy).
When you make a request to access personal information, we may require you to provide some form of identification (such as a driver’s license or passport) so we can verify that you are the person to whom the information relates.
If at any time you want to know what personal information we hold about you, you may contact us by writing to: TXM Lean Solutions, 211/134 Cambridge Street, Collingwood, Vic 3066, Australia.
Corrections and Concerns
If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us on email@example.com and we will try to resolve those concerns.
If you wish to have your personal information deleted, please let us know in writing at TXM Lean Solutions, 211/134 Cambridge Street, Collingwood, Vic 3066, Australia. and we will take reasonable steps to delete it (unless we need to keep it for legal or auditing purposes.)