The fact that waste is not visible in many office and service processes, does not mean it isn’t there. It probably means that it is worse.
Service industries dominate the economy in most developed countries, yet have not had the focus on efficiency and customer value that their counterparts in the manufacturing and supply chain industries have experienced. Lean service delivers breakthrough improvements in cost, customer experience and employee engagement. TXM’s innovative people centric approach is ideal for diverse service environments. We will take the time to understand your industry and your people in order to develop a solution with you that fits your culture.