The tools of Lean Enterprise are typically seen as a way for companies to look inward at their own business processes. However working with our major customers, TXM has turned the focus on lean outward – to the customer experience.
Our ValueMax Process is designed to see how the customer experiences your product. We apply lean approaches to understand the value and waste that your customer gets from your product or service. You can then tailor your service and product offering to maximise value for your customer and minimise waste. By focusing your customer on the value of your product and eliminating waste in this process you can increase margins, increase sales and increase customer satisfaction.
- Kimberly Clark Professional – Exceptional Workplace
- Nexans Olex Cables – Lean in the Sales Office – Video
- Beechworth Bakery – Streamlining the Customer Experience