TXM Lean Case Study – Improve IT help desk support processes through Lean Implementation
The Challenge Our client is a world leading health technology company focused on improving people’s health and enabling...
Lean Manufacturing is a management philosophy centred on workflow through the production system. Its purpose is the elimination of waste by extracting maximum value from each component in the production process.
While Lean Manufacturing was initially developed for manufacturing, it is also highly applicable to Healthcare where patient flow in the hospital is a significant component of many business processes.
Growth and Benefits of Health Care Lean Manufacturing
Hospitals are increasingly using lean manufacturing. It originated in the manufacturing industry to reduce waste and remove non-value added activities. Lean concepts include continuous improvement and waste reduction. The focus is on increasing value to patients, employees, and the organization by eliminating wasteful activities or processes.
The benefits of implementing lean health care include:
- Reduced costs
- Faster turnaround times
- Improved patient experience.
This can also lead to improved employee morale and job satisfaction, reducing turnover.
The primary goal of implementing lean health care is to create a culture of continuous improvement within an organization. With this goal in mind, companies must ensure their employees understand the purpose behind each change they make to the existing workflow.
How does it work
Lean manufacturing means creating more value for customers with fewer resources. It’s a process that makes doing business more accessible and faster.
It reduces waste, improves quality, and cuts costs by removing any action or step in a process that doesn’t add value.
There are Case Studies for the Health Care Lean Manufacturing process that offers critical steps in applying Lean manufacturing to health care:
- Map the current process. Identify the steps in a given function and document how they’re performed. The goal is to spot non-value-added activities or waste.
- Set goals for improvement. Set goals for eliminating waste and increasing value for patients, caregivers, and other stakeholders.
- Measure progress and evaluate results. Monitor changes closely to ensure they have the desired effect and improvement toward your goals.
Health Providence implements several projects each year with varying degrees of success. The assessment of each project’s success relies heavily on financial measures such as cost reduction and increased revenues. These may include nonfinancial measures such as improvements in patient safety, satisfaction, and quality of care.
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Lean manufacturing strives to reduce waste in production. It analyzes your processes and tries to remove useless steps. It focuses on the “value stream,” or the entire production process. Minor improvements get made to increase quality and efficiency.
Did you know that TXM is also present in the USA? Visit https://txm.com/us/