The Metrics of Concern Strips
Across manufacturing sectors we are living in a data-rich world, which is both a blessing and a curse. Data can take many forms and often changes as the needs of business change. At one end of the spectrum we have hand-drawn, manually collected metric charts. These progress all the way to advanced MRP systems that can turn reports in visualisation resources to make graphs of anything you want, but too much data quickly becomes noisy and un-actionable, so which metrics do you need to focus on? This article will focus on the metrics and systems we create around Solving Problems Every Day (SPED) and Concern Strips as the key element of SPED, including Time to Resolution, Time to Respond and Escalations.